+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

THE IMPACT OF STAFF-CUSTOMER RELATIONS ON ORGANIZATIONAL IMAGE A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC

  • Type:Project
  • Pages:73
  • Format:Microsoft Word
(Business Administration and Management Project Topics & Materials)
ABSTRACT

Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein.
The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this study, a questionnaire was designed with concrete validity and reliability.
Relevant data were collected from the respondents and analyzed accordingly.
The following key findings were made and relevant recommendations put forward.
Based on the topic the Impact of Staff Customer relationship on a n organizational image, a case Study of UBA Plc Enugu Metropolis.
The key findings were:
1. That there is poor counter service that causes delay.
2. Management is the cause of bank low performance based on the findings, the researcher recommends that UBA Plc should employ.
1) An experienced and educated public relations officer who will control the affairs of the staff and the public.
2) Also they should computerize their entire department and train staff etc.

TABLE OF CONTENTS
Title
Approval
Dedication
Acknowledgement
Abstract
Table of contents
List of tables

Chapter one
Introduction
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Scope of the study
1.5 Research questions
1.6 Research Hypothesis
1.7 Significance of the study
1.8 Limitations of the study
1.9 Definition of terms
References

CHAPTER TWO
Review of related literature
2.1 Public relations and staff customer relationship in U.B.A Nige Plc
2.2 Effects of Communication and Staff Customer Relationship
2.3 Attitudes, motivation and Staff-customers relationship
Reference

Chapter three
Research design and methodology
3.1 Research Designs
3.2 Population and sample determinant
3.3 Instrument for Data Collection
3.4 Reliability of the instrument
3.5 Method of data analysis
References

Chapter four
Data presentation and Analysis
4.1 Data Presentation and analysis of data
4.2 Testing of hypothesis summary of results

Chapter five
Discussions, conclusion and recommendations
5.1 Discussion of result/findings
5.2 Conclusions
5.3 Implication(s) of the research findings
5.4 Recommendations
5.5 Suggestions for further research
References
Bibliography
Appendix

THE IMPACT OF STAFF-CUSTOMER RELATIONS ON ORGANIZATIONAL IMAGE A CASE STUDY OF UNITED BANK FOR AFRICA (UBA) PLC

Share This

Details

Type Project
Department Business Administration and Management
Project ID BAM1731
Price ₦3,000 ($9)
No of Pages 73 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Business Administration and Management
    Project ID BAM1731
    Price ₦3,000 ($9)
    No of Pages 73 Pages
    Format Microsoft Word

    Related Works

    ABSTRACT In view of summarizing what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose of carry out this... Continue Reading
    ABSTRACT Since the abstract is a precised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study location. The statement of problem, the research questions and research hypothesis also carried out, relevant literature review of the topic understudy for purpose... Continue Reading
    ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it then means that the following information should be contained therein. The topic under study and the location. The statement of problem. The research hypothesis also carried out, relevant literature reviewers of the carrying out this study. A questionnaire... Continue Reading
    ABSTRACT The needs for a company to strive to improve its profitability are obvious and varied. This was as a result on how active their public relations towards their clients. As a matter of fact, Bank needs public relations as a tool for achieving its objectives. Perhaps, public relations is relationship with the general public through... Continue Reading
    (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    THE (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    (A CASE STUDY OF UNITED BANK OF AFRICA (UBA) PLC ABSTRACT Since the abstract is a précised summary of what is actually done in a project, it means that the following information should be contained therein. The topic under study and the location, the statement of problem, the... Continue Reading
    ABSTRACT This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended... Continue Reading
    ABSTRACT This research work study job satisfaction and work attitude among staff in Banking Industry using UBA Plc as our case study in order to obtain relevant information of this research work, the usage of primary and... Continue Reading
    ABSTRACT This research work seeks to unravel al the ambiguities and uncertainties on the extent to which banks rely on the accounting information submitted by their customers before granting them credit, The commercial objective of banks is to maximize profit, tough other social and economic functions tend to deflect banks from profits... Continue Reading