+234 813 0686 500
+234 809 3423 853
info@grossarchive.com

DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

  • Type:Project
  • Chapters:5
  • Pages:82
  • Format:Microsoft Word
(Computer Science Project Topics & Materials)
DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM
ABSTRACT
The abstract of the project is now the online help desk information system has eased the general public who wish to make there enquires, log complaints, make a suggestion. These incidents vary significantly in type and urgency and require the attention of officials (hereafter referred to as ‘users’) within one or more Public Sector entities. The Campus online help desk has a Human Resource System with a single purpose of maintaining sensitive information that is required for a few key employees outside of HR. The Campus online help desk is a major change to the way thing is currently done. Using the Campus online help desk must be a Company Directive otherwise it will never be fully implemented. In other to achieve the best out of this work, Html,PHp, javascript was used for the design of the web-based program.
TABLE OF CONTENT
Cover Page
Logo
Title Page
Approval Page
Certification Page 
Dedication Acknowledgement 
Abstract
Table Of Content

CHAPTER ONE 
1.0 INTRODUCTION

1.1 Statement Of The Problem 
1.2 Purpose Of Study
1.3 Significance Of Study
1.4 Aims And Objectives
1.5 Scope Of Study
1.6 Limitation Of Study
1.7 Definition Of Terms

CHAPTER TWO
2.0 LITERATURE REVIEW

2.1 Customer Service
2.3 Manage Your Customer Information
2.4 Measure Your Customer Service Level
2.5 Customer Feeback And Customer Programmes
2.6 Customer Loyalty Schemes
2.7 Use Customer Care To Increase Sales
2.8 How To Deal With Customer Complaints

CHAPTER THREE
3.0 METHODOLOGY AND ANALYSIS OF THE EXISTING SYSTEM

3.1 Research Methodology
3.1.1 Object-Oriented Analysis And Design 
3.1.2 Structure System Analysis And Design Methodology
3.1.3 Extreme Programming
3.1.4 Computer Aided Software Engineering 
3.1.5 Prototyping 
3.1.6 Methodology Adopted In Research
3.1.6.1 Feasibility Study Step: 
3.1.6.2 Requirment Analysis Step 
3.1.6.3 Requrement Specification Step 
3.1.6.4 Logical System Specification Step 
3.1.6.5 Physical Design Step 
3.2. Analysis Of The Existing System
3.3 Objectives Of The Existing System
3.4 Organizational Structure
3.5 Input Analysis
3.6 Output Analysis
3.7 Process Analysis
3.8. Data Flow Diagram
3.9 Problems Of The Existing System
3.10 Justification For The New System

CHAPTER FOUR
4.1 DESIGN OF THE NEW SYSTEM

4.2 Output Specification And Design
4.3 Input Specification And Design
4.4 File Design
4.5 Procedure Chart
4.6 System Flow Chart
4.7 System Requirements
4.8 Program Design 
4.9 Program Flow Chart
4.10 Pseudo Code
4.11 Choice Of Programme Language
4.12 Source Of Program Listing
4.13 Test Data
4.14 Sample Report
4.15 Documentation
4.16 Program Documentation

CHAPTER FIVE
5.0 SUMMARY, CONCLUSION AND RECOMMENDATIONS

5.1 Summary
5.2 Conclusion
5.3 Recommendations
References
Appendices 
Appendix I: Login
Appendix Ii: Create An Account
Appendix Iii: Congratulation Page
Appendix Iv: Download Page

CHAPTER ONE

1.0 INTRODUCTION
Background of the Study

Customer care is a crucial element of business success. Every time you have contact with your customers you have an opportunity to improve your reputation with them and increase the likelihood of further sales.
From your telephone manner to the efficiency of your order-fulfillment systems, almost every aspect of your business affects the way your customers view your business. There are also specific programmes you can put in place to increase your level of customer care.
This guide outlines what customer care involves. It explains how you can use customer contact, feedback and loyalty schemes to retain existing customers, increase your sales to them and even win new customers. It also covers how to prepare for receiving a customer complaint.
Customer care involves putting systems in place to maximize your customers' satisfaction with your business. It should be a prime consideration for every business - your sales and profitability depends on keeping your customers happy.
Customer care is more directly important in some roles than others. For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and training, and a core criterion when you're recruiting.
But don't neglect the importance of customer care in other areas of your business. For instance, your warehousing and dispatch departments may have minimal contact with your customers - but their performance when fulfilling orders has a major impact on customers' satisfaction with your business.
A huge range of factors can contribute to customer satisfaction, but your customers - both consumers and other businesses - are likely to take into account: how well your product or service matches customer needs the value for money you offer your efficiency and reliability in fulfilling orders the professionalism, friendliness and expertise of your employees how well you keep your customers informed the after-sales service you provide

1.1 STATEMENT OF PROBLEM
Owing to:
(i) The difficulties people face in transferring information/data.
(ii) Unwillingness attitude of some Caritas University staff when checking their customers’ information.
(iii) Fragile nature of customers’ information.
(iv) Difficulties people encountered when checking their customers information
(v) Time wasted in manual processing of students’ information.
(vi) Important nature of students’ information in the business world.
The need arise for the development of an online help desk to alleviate these problems.

1.2 PURPOSE OF STUDY
The main purpose of this study is to put to an end the difficulties people encountered when checking their customers information. This is actualized by designing computerized CAMPUS ONLINE HELP DESK which is user friendly and interactive. By the time this software is designed and implemented, the difficulties encountered with manual method of checking customers’ information will be eliminated.

1.3 SIGNIFICANCE OF STUDY
With the growth in information technology, the study offers numerous benefits to the Caritas University and to any organization that deals on customers’ information.
Manual method of checking customers’ information will no longer be there again because it will be done by the computer with the help of the computerized CAMPUS ONLINE HELP DESK.
Because of the easy to use nature of the CAMPUS ONLINE HELP DESK, any organization can easily buy it to make use of them.

1.4 AIMS AND OBJECTIVES
The aims and objectives of this project are listed below: To develop software called CAMPUS ONLINE HELP DESK that will replace the manual method. To develop, promote, and provide adequate and efficiently CAMPUS ONLINE HELP DESK. To maintain an efficient system of collection, sorting and delivery of customers information. To demonstrate increased motivation to the Caritas University workers. To eliminate the error involved with the manual method of checking customers’ information. To save the time wasted with manual method of checking customers’ information.

1.5 SCOPE OF STUDY
This project work is narrowed to Caritas University. It deals with the development of CAMPUS ONLINE HELP DESK to help in the checking of customers’ information.

1.6 LIMITATION OF STUDY
Owing to the scope of this project work as stated above, this project work is limited to CAMPUS ONLINE HELP DESK.
It is important to mention here that time was a major constraint in the course of fact finding. It is also wise to mention here that some information we need to work with was not collected because of the unwillingness of the staff to review such information.

1.7 DEFINITION OF TERMS
Business: is a legally recognized organization designed to provide goods, services, or both to consumers or tertiary business in exchange for money.
Computer: A computer is a programmable machine that receives input, stores and manipulates data, and provides output in a useful format.
Customer: A customer (also known as a client, buyer, or purchaser) is usually used to refer to a current or potential buyer or user of the products of an individual or organization, called the supplier, seller, or vendor.
Database: A database is a system intended to organize, store, and retrieve large amounts of data easily.[1] It consists of an organized collection of data for one or more uses, typically in digital form.
Report: Reports are often used to display the result of an experiment, investigation, or inquiry.
Order: Confirmed request by one party to another to buy, sell, deliver, or receive goods or services under specified terms and conditions.
System: whole compounded of several parts or members, system", literary "composition". Is a set of interacting or interdependent system components forming an integrated whole.
Information: is a processed data.
Storage: is a device for recording (storing) information (data)
Staff: a set of people, such as the employees or volunteers, within an organization

DESIGN AND IMPLEMENTATION OF CAMPUS ONLINE HELP DESK INFORMATION SYSTEM

Share This

Details

Type Project
Department Computer Science
Project ID CPU0590
Price ₦3,000 ($20)
Chapters 5 Chapters
No of Pages 82 Pages
Format Microsoft Word

500
Leave a comment...

    Details

    Type Project
    Department Computer Science
    Project ID CPU0590
    Price ₦3,000 ($20)
    Chapters 5 Chapters
    No of Pages 82 Pages
    Format Microsoft Word

    Related Works

    CHAPTER ONE 1.0 INTRODUCTION 1.1 BACKGROUND OF STUDY Customer service is a crucial element of business success. Whenever you have contact with your customers you can improve your reputation with them and increase the likelihood of new sales. Your telephone manner to the efficiency of your control systems to comply with almost every aspect of your... Continue Reading
    CHAPTER ONE INTRODUCTION 1.1      Background of the Study Elections form a critical process in democratic systems and application of information technologies to their management is a great milestone towards realizing effectiveness and efficiency not only in the results of the election process itself but also in the financial implications that... Continue Reading
    DESIGN AND IMPLEMENTATION OF A WINDOW BASED FRONT DESK INFORMATION SYSTEM (A CASE STUDY OF MAY FRESH SAVINGS AND LOAN LIMITED ONITSHA ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings... Continue Reading
    ABSTRACT The paper aims at designing and implementing a simple and concise system that collects opinions of university students concerning a subject matter via simple voting. The quest to voice out one’s opinion or thoughts on an issue in an effective, anonymous and faster method remains a challenge for most tertiary institutions in Nigeria.... Continue Reading
    ABSTRACT Over the years students use manual ways to raise funds to support their election ambitions, help pay less privileged students school dues, sick friends and many other challenges which they face in the school. To overcome the problems of manual fund raising, the researcher has developed “an Online Campus Fund Raiser System”. The system... Continue Reading
    ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
    ABSTRACT In account form analysis, a lot of discrepancies causes by manual aspect of the form such as: lost of form, inability to correct intakes, poor storage facilities have been a problem in the May fresh savings and loan limited account form. But in recent times, the computer has come to the aid of our banks, May fresh in particular. The... Continue Reading
    ABSTRACT An online stadium management information system for the Godswill Akpabio International stadium Uyo, was be developed in this project. The current process of management at the Godswill Akpabio International Stadium is being operated manually and due to this procedure numerous problems are being encountered. The system is developed in order... Continue Reading
    ABSTRACT The paper aims at designing and implementing a simple and concise system that collects opinions of university students concerning a subject matter via simple voting. The quest to voice out one’s opinion or thoughts on an issue in an effective, anonymous and faster method remains a challenge for most tertiary institutions in Nigeria.... Continue Reading
    DESIGN AND IMPLEMENTATION OF A ONLINE BIRTH RATE MONITORING INFORMATION SYSTEM A CASE STUDY OF UNITED NATION CHILDREN FUND (UNICEF) ENUGU ABSTRACT This project is specially put together with the aim of monitoring infant and matality rate through the use of information system, it is believed that at the end of this work, its users would be able to... Continue Reading
    Call Us
    Get this work
    whatsappWhatsApp Us